A. Academic Leadership and Team Development

• Support the recruitment and onboarding of new teachers, ensuring readiness to deliver programs in line with academic standards.
• Strengthen teaching quality through structured lesson observations, targeted training, coaching, and actionable feedback for teachers.
• Manage and develop Academic Advisors (AAs), Tutors and Teaching Assistants (TAs) through observation, training, coaching and ongoing professional support.
• Uphold teacher and TA discipline and compliance with policies and procedures, coordinating timely follow-up and corrective action where required.

B. Academic Quality, Program Delivery and Student Experience

• Deliver high-quality teaching across all assigned programs, with particular emphasis on online delivery, and model effective instructional practice.
• Contribute academic recommendations to program development and improvement, and support planning and implementation as required.
• Monitor placement test results, learning progress, and student feedback to identify support needs and provide academic interventions that help students achieve their learning goals.
• Organize and coordinate student experience and engagement activities that support learning goals and sustained participation.
• Address academic-related requests, feedback, and complaints from students and Vietnamese parents through clear, timely communication in person or by phone.

C. Academic Operations and Cross-functional Collaboration

• Monitor academic KPIs, identify performance gaps, and recommend targeted initiatives to
  improve student outcomes, retention, and customer experience.
• Identify opportunities to streamline academic workflows and implement practical
  improvements to operational efficiency.
• Manage and allocate budgets for academic activities, ensuring effective use of resources in
  line with approved priorities.
• Work closely with other departments to align academic activities with operational
  requirements and business priorities.
• Undertake other academic and operational assignments as directed by the Head of
  Academics.

JOB REQUIREMENTS

• Master’s degree or higher, preferably in English, Education or a related discipline. A recognized teaching qualification, such as TESOL or CELTA, is an advantage.
• At least 5 years of English teaching experience across programs ranging from young learners to test preparation, including at least 1 year in teacher mentoring, team supervision, or academic coordination.
• English proficiency at CEFR C1 or above, with the ability to coach teachers, produce clear reports, and communicate academic matters with confidence
• Sound academic judgment, strong coaching and team leadership skills, and the ability to use data to improve performance. Effective parent communication, complaint resolution, resource planning, and
  cross-functional collaboration.
• Proficient in Microsoft Office and academic management systems, particularly Excel for reporting and PowerPoint for training. Digital fluency and adaptability to new learning technologies are
  preferred.