• High Customer Service mind & pro-active sales/cross sales & follow-up to convert from potential lead source to meet the pipeline & final sales target.
• Counselling of prospective students and their families regarding study opportunities.
• Provision of information on institutions to students either face-to-face or over the telephone.
• Following up on students’ applications and keeping students posted/ informed on offers/rejections by the institutions.
• Counselling and assistance of prospective students in the entry visa application.
• Accurately & timely updating of student applications on the database & team reporting scheme.
• Provide good after-sales service to have a high parent/ student referral source.
• Assistance to Yola exhibitions, workshops and seminars.
• Interpretation for institutions at seminars/ interviews/ exhibitions if needed.
• Actively participating in Yola clients’ training.
• Maintaining a good rapport to students, their families, local and Yola’ clients and the visa office.
• Get to know and update the overseas study market, competitors and other related education organisations frequently.
• Other duties as assigned by the Line Manager.

Job Requirements:

• Fluency in both English and Vietnamese.
• Experience in counselling or consulting for study abroad programs is preferred.
• Experience working in sales, marketing or related services.
• A passion for working with Vietnamese high school students preparing for university life abroad.
• High integrity and a strong belief in delivering a high-quality service to students and their parents.
• Good communication, customer focus and agility.
• An energetic and self-motivated personality.
• Strong interpersonal and communication skills.
• Personal maturity. Be a team player.